Patient Service Specialist – Care Coordination

University of California - Los Angeles Health; Thousand Oaks (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

University of California - Los Angeles Health in Thousand Oaks seeks a liaison to support physicians and patients. You will act as a bridge between patients and physicians, helping patients access services within the health system and coordinating with referring physicians.

You will provide follow-up by telephone and through the Epic/Care Connect portals, ensuring smooth communication and timely information flow for diverse patient populations.

Qualifications

• Prioritize responsibilities effectively.
• Build productive relationships with Faculty, Staff, Administration and patients.
• Manage competing demands to maintain workflow.
• Communicate complex issues clearly in formal and informal settings.
• Interact diplomatically with a diverse patient population.

Responsibilities

• Act as a liaison for the patients and physicians in the practice.
• Assist patients in accessing service within the health system.
• Facilitate communication with referring physicians.
• Refer patients to appropriate resources.
• Provide follow-up through telephone and EPIC/Care Connect.

Skills

Prioritization

Relationship-building

Multitasking

Verbal communication

Diplomacy with patients

Job description

University of California - Los Angeles Health in Thousand Oaks seeks a liaison to support physicians and patients. You will act as a bridge between patients and physicians, helping patients access services within the health system and coordinating with referring physicians.

You will provide follow-up by telephone and through the Epic/Care Connect portals, ensuring smooth communication and timely information flow for diverse patient populations.