Patient Experience Coordinator

University of California - Los Angeles Health; Torrance (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

University of California - Los Angeles Health seeks a patient support liaison to provide direct support to physicians and patients for assigned physicians. The role includes acting as a liaison, assisting patients in accessing services within the health system, and facilitating communication with referring physicians.

The position requires strong prioritization, communication, and relationship-building skills to work effectively with faculty, staff, and patients from diverse backgrounds.

Qualifications

• Must be able to set priorities reflecting job responsibilities.
• Ability to建立 productive working relationships with faculty, staff, administration and patients from diverse backgrounds.
• Able to creatively integrate competing demands into a productive environment.

Responsibilities

• Provide direct support to physicians and patients for assigned physicians.
• Act as liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to appropriate resources.
• Provide follow-up through telephone using EPIC/Care Connect.

Skills

Prioritization

Verbal communication

Relationship building

Diplomatic communication

Cross-cultural sensitivity

Managing multiple demands

Tools

EPIC/Care Connect

Hospital information systems

Job description

University of California - Los Angeles Health seeks a patient support liaison to provide direct support to physicians and patients for assigned physicians. The role includes acting as a liaison, assisting patients in accessing services within the health system, and facilitating communication with referring physicians.

The position requires strong prioritization, communication, and relationship-building skills to work effectively with faculty, staff, and patients from diverse backgrounds.