Patient Experience & Access Liaison

University of California - Los Angeles Health; Thousand Oaks (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

University of California - Los Angeles Health is seeking a patient liaison to provide direct support to physicians and patients in the practice. You will act as a liaison between patients and physicians, assist patients in accessing services within the health system, and facilitate communication with referring physicians to ensure timely referrals.

The role includes referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect, supporting a diverse

Qualifications

• Required: ability to set priorities reflecting importance of responsibilities
• Ability to build productive relationships with Faculty, Staff, Administration and patients from diverse backgrounds
• Ability to creatively integrate competing demands into a productive working environment
• Strong verbal communication skills to clearly convey complex problems
• Ability to interact diplomatically with a patient population in varying health statuses

Responsibilities

• Provide direct support to physicians and patients for assigned physicians
• Act as liaison between patients and physicians in the practice
• Assist patients in accessing services within the health system
• Facilitate communication with referring physicians
• Refer patients to appropriate resources and provide follow-up through telephone and EPIC/Care Connect

Skills

Prioritizing tasks

Stakeholder relationship management

Balancing competing demands

Verbal communication

Diplomatic interaction with patients

Tools

EPIC/Care Connect

Job description

University of California - Los Angeles Health is seeking a patient liaison to provide direct support to physicians and patients in the practice. You will act as a liaison between patients and physicians, assist patients in accessing services within the health system, and facilitate communication with referring physicians to ensure timely referrals.

The role includes referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect, supporting a diverse