Patient Services Associate Lead

Pacific Central Coast Health Center; Santa Maria (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

Pacific Central Coast Health Centers in California is seeking a Patient Services Associate Lead to support the medical team by managing patient communications and administrative workflows.

You will handle check-in/out, verify insurance, schedule appointments, process referrals, and maintain electronic health records with strict HIPAA privacy. The role requires three years of outpatient receptionist experience and proficiency with practice management systems.

Qualifications

• Three years of experience in outpatient medical office reception.
• Completion of Patient and Financial Services Rep I and II or equivalent.
• Keyboarding skills and ability to use computer equipment and software.
• Experience with electronic practice management systems.
• Medical terminology knowledge or equivalent experience.

Responsibilities

• Manage patient check-in and check-out processes.
• Answer phones, verify insurance, and schedule appointments.
• Process referrals and maintain electronic health records with privacy focus.
• Provide proactive, empathetic patient communications and service.
• Support high-volume scheduling and accurate data entry.

Skills

Customer service

Scheduling software

Insurance verification

HIPAA compliance

Data entry accuracy

Tools

Practice management system

Job description

Job Summary and Responsibilities

As our Patient Services Associate Lead, you will support our medical team by managing patient communications and administrative workflows so they can provide high-quality, efficient patient care.

Every day you will manage the patient experience from check-in to check-out. You will perform essential administrative tasks, including answering phones, verifying insurance, scheduling appointments, processing referrals, and managing electronic health records with strict attention to data privacy.

To be successful in this role, you will possess:

• Customer Service Excellence:A proactive, empathetic, and professional communication style.
• Technical Proficiency:Ability to manage high-volume scheduling, insurance verification, and financial data entry accurately.
• Organizational Skills:A strong sense of urgency in prioritizing tasks, meeting deadlines, and maintaining clinic efficiency.
• Reliability:Meticulous attention to detail and a commitment to HIPAA compliance and organizational stewardship.

Job Requirements

Required

• Three (3) years experience in an outpatient setting as a Medical Office Receptionist
• Successful completion of Patient and Financial Services Rep I and II, or equivalent experience
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.
• Experience with electronic practice management system and
• Medical terminology class completion or Equivalent experience

Where You'll Work

Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

One Community. One Mission. One California