Patient Services Lead — Front Desk & Scheduling

Tidewater Physicians Multispecialty Group P C; Chesapeake (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Tidewater Physicians Multispecialty Group P C is seeking a Patient Service Representative II to support physicians and staff in a busy family practice in Chesapeake, VA. You will handle front-desk duties, appointment scheduling, patient check-in/out, and insurance verification with a focus on service excellence.

The ideal candidate has a high school diploma and at least five years of medical office experience.

Qualifications

• Knowledge, Skills and Abilities required for the role.
• Knowledge of computer systems and applications as used in a medical office.
• Knowledge of office equipment and medical terminology.
• Excellent grammar, spelling and punctuation for reports and correspondence.
• Basic arithmetic for calculations, balancing and adjustments.
• Strong attention to detail and accuracy.
• Excellent customer service and professional communication.
• Ability to work scheduled hours and communicate effectively.

Responsibilities

• Schedule appointments on multiple telephone lines.
• Check in patients for appointments and check out after visits.
• Greet and assist patients and customers with professionalism.
• Ensure timely delivery of patient services.
• Respond to multi-disciplinary environment with strong customer service.
• Verify insurance details.
• Collect copays and balances.
• Perform other duties as assigned by the Office Manager.

Skills

Computer systems

Office equipment

Medical terminology

Grammar and editing

Basic arithmetic

Attention to detail

Customer service

Effective communication

Education

High school diploma or equivalent

Job description

Tidewater Physicians Multispecialty Group P C is seeking a Patient Service Representative II to support physicians and staff in a busy family practice in Chesapeake, VA. You will handle front-desk duties, appointment scheduling, patient check-in/out, and insurance verification with a focus on service excellence.

The ideal candidate has a high school diploma and at least five years of medical office experience.