OBGYN Front Desk & Patient Services Coordinator

Atrium Health Enterprise; Macon, Northern (GA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Atrium Health Enterprise seeks a friendly front desk professional to support patient registration, billing and scheduling within a high-volume healthcare setting. You will interact with patients and families, verify insurance, and assist in navigating front-end processes to ensure a smooth patient experience.

The role requires a High School Diploma or GED, computer experience, and prior front desk or customer-relations exposure. Experience with Medical Records Software is a plus.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter; assists billing functions accurately and/or directs to appropriate billing office.
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Patient interaction

Education

High School Diploma or GED

Front desk experience

Tools

Medical Records Software

Job description

Atrium Health Enterprise seeks a friendly front desk professional to support patient registration, billing and scheduling within a high-volume healthcare setting. You will interact with patients and families, verify insurance, and assist in navigating front-end processes to ensure a smooth patient experience.

The role requires a High School Diploma or GED, computer experience, and prior front desk or customer-relations exposure. Experience with Medical Records Software is a plus.