Patient Services Lead: Elevate Care & Workflow

The Family Practice & Counseling Services Network; Philadelphia (Philadelphia County); On-site; USD 32,000 - 34,000; Full time

Job summary

The Family Practice & Counseling Services Network is seeking a Lead Patient Service Representative (LPSR) to oversee PSRs, ensure accurate patient registration, and optimize scheduling at our Wissahickon Ave site in Philadelphia, PA. The role emphasizes excellent patient-centered service and trauma-informed care initiatives.

Responsibilities include supervising PSRs, ensuring policy compliance, coordinating registrations and eligibility tasks, and providing data reporting to the Practice

Qualifications

• High School Diploma or GED required.
• Three years of administrative experience in outpatient settings.
• Experience with an Electronic Practice Management system.
• Experience with Medicaid, Medicare, and payor portals.
• Experience with financial counseling regarding copays, deductibles, and sliding fee scales.

Responsibilities

• Supervise Primary Care Patient Service Representatives (PSR).
• Ensure PSRs follow patient scheduling and registration policies and document tasks.
• Manage scheduling for special populations and programs.
• Oversee end-of-day reconciliation of schedules and collections.
• Coordinate on-site referrals and schedules for specialists.

Skills

Customer service

Team leadership

Communication skills

Education

High School Diploma/GED

3 years administrative experience in outpatient settings

Tools

Electronic Practice Management system

Job description

The Family Practice & Counseling Services Network is seeking a Lead Patient Service Representative (LPSR) to oversee PSRs, ensure accurate patient registration, and optimize scheduling at our Wissahickon Ave site in Philadelphia, PA. The role emphasizes excellent patient-centered service and trauma-informed care initiatives.

Responsibilities include supervising PSRs, ensuring policy compliance, coordinating registrations and eligibility tasks, and providing data reporting to the Practice