Patient Services Lead: Registration & Front Desk Ops

ADP, Inc.; Philadelphia (Philadelphia County); On-site; USD 32,000 - 34,000; Full time

Job summary

FPCSN in Philadelphia, PA is seeking a Full Time Admin at Wissahickon to supervise Patient Service Representatives and ensure accurate patient registration, delivering strong patient-centered service.

This on-site role supports scheduling, eligibility and coordination with care teams, requires a high school diploma, 3 years outpatient admin experience, and familiarity with an Electronic Practice Management system.

Qualifications

• High School Diploma/GED required.
• 3 years of administrative experience in outpatient settings.
• Experience with Medicaid, Medicare, MCOs payors; eligibility verification; payor portals.
• Experience with financial counseling with patients regarding copays, deductibles, sliding fee.
• Proficiency in word processing and general computer skills.

Responsibilities

• Supervise Primary Care Patient Service Representatives (PSR).
• Ensure PSRs follow scheduling and registration policy.
• Optimize scheduling and patient flow within primary care.
• End-of-day reconciliation of schedules and patient accounts in the EHR.
• Provide administrative support including inventory and mail handling; report call center issues.

Skills

Communication skills

Teamwork

Patience

Medical terminology

Computer literacy

Education

High School Diploma/GED

Tools

Electronic Practice Management system

Job description

FPCSN in Philadelphia, PA is seeking a Full Time Admin at Wissahickon to supervise Patient Service Representatives and ensure accurate patient registration, delivering strong patient-centered service.

This on-site role supports scheduling, eligibility and coordination with care teams, requires a high school diploma, 3 years outpatient admin experience, and familiarity with an Electronic Practice Management system.