Patient Experience Lead - Primary Care

Fpcn; Philadelphia (Philadelphia County); Hybrid; USD 32,000 - 34,000; Full time

Job summary

FPCSN is seeking a Lead Patient Service Representative to supervise patient service representatives, manage registration and scheduling, and ensure high-quality patient care at our Wissahickon location. This on-site leadership role focuses on patient experience and accurate data entry.

Ideal candidates will have a High School Diploma or GED, at least 3 years of outpatient administrative experience, and familiarity with an Electronic Practice Management system and payer portals.

Qualifications

• Required a High School Diploma or GED.
• Minimum 3 years of administrative experience in outpatient settings.
• Experience with an Electronic Practice Management system (EPM).
• Experience with Medicaid/Medicare payors and eligibility verification.
• Experience with financial counseling regarding copays, deductibles, and sliding fee.

Responsibilities

• Supervise Primary Care Patient Service Representatives (PSR).
• Oversee scheduling and patient flow within primary care settings.
• Ensure accurate patient registration tasks and documentation in the EHR.
• Coordinate on-site referrals and maintain high patient/service quality.
• Provide administrative support and data reporting to improve performance.

Skills

Teamwork

Communication

Problem solving

Confidentiality

Trauma-informed care

Education

High School Diploma/GED

3 years administrative experience (outpatient)

Tools

Electronic Practice Management system

Payor portals familiarity

Job description

FPCSN is seeking a Lead Patient Service Representative to supervise patient service representatives, manage registration and scheduling, and ensure high-quality patient care at our Wissahickon location. This on-site leadership role focuses on patient experience and accurate data entry.

Ideal candidates will have a High School Diploma or GED, at least 3 years of outpatient administrative experience, and familiarity with an Electronic Practice Management system and payer portals.