On-Site Trauma-Informed Patient Experience Specialist

Family Practice & Counseling Services Network; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Family Practice & Counseling Services Network is seeking a Patient Service Representative to deliver direct patient-facing services at our 11th St. center in Philadelphia. You will greet and check in patients, answer phones, schedule appointments, verify insurance, and process patient requests using Phreesia Hub.

The role emphasizes excellent customer service, confidentiality, and collaboration within a trauma-informed care environment to support diverse patient needs in a busy health center.

Qualifications

• High School Diploma or GED.
• Customer service experience required.
• Healthcare office experience preferred.
• Knowledge of insurance payors and patient eligibility verification preferred.
• Knowledge of insurance carriers (MCO/Medicare/Medicaid) preferred.

Responsibilities

• Greet and check in patients.
• Answer phones and route calls.
• Schedule appointments.
• Verify insurance and collect payments.
• Work within the Phreesia Hub to process patient requests.

Skills

Customer service

Communication

Interpersonal skills

Conflict resolution

Attention to detail

Multitasking

EHR proficiency

Microsoft Office

Confidentiality

Cultural competence

Organizational skills

Education

High School Diploma/GED

Tools

Phreesia Hub

EHR

Microsoft Office

Job description

Family Practice & Counseling Services Network is seeking a Patient Service Representative to deliver direct patient-facing services at our 11th St. center in Philadelphia. You will greet and check in patients, answer phones, schedule appointments, verify insurance, and process patient requests using Phreesia Hub.

The role emphasizes excellent customer service, confidentiality, and collaboration within a trauma-informed care environment to support diverse patient needs in a busy health center.