Patient Services Ops Lead — Dining & Mailroom

Sodexo; Arcadia (CA); On-site; USD 77,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision care

401(k) Plan with Matching

Paid Time Off

Career Growth Opportunities

Tuition Reimbursement

Job summary

Sodexo at USC Arcadia Hospital is seeking a Patient Services Manager 2 to lead daily operations in patient dining and mailroom services. You will inspire frontline teams, manage staffing decisions, and drive service quality in a fast-paced healthcare setting.

This role emphasizes regulatory compliance, patient satisfaction, and continuous improvement, with progression within the career band through broad operational leadership and business knowledge.

Qualifications

• Experience guiding frontline teams within service-driven operations.
• Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.
• Background in staff scheduling, onboarding, and day-to-day operational coordination.
• Commitment to service excellence through patient engagement, rounding, and quality monitoring.
• Organizational skills that support workflow management and performance standards.

Responsibilities

• Oversee mailroom services alongside patient dining operations.
• Lead daily operations and frontline teams to ensure service quality.
• Set direction and deploy resources; influence across organization.

Skills

Frontline team leadership

Service excellence

Operational coordination

Staff scheduling

Education

Associate degree or equivalent experience

Job description

Sodexo at USC Arcadia Hospital is seeking a Patient Services Manager 2 to lead daily operations in patient dining and mailroom services. You will inspire frontline teams, manage staffing decisions, and drive service quality in a fast-paced healthcare setting.

This role emphasizes regulatory compliance, patient satisfaction, and continuous improvement, with progression within the career band through broad operational leadership and business knowledge.