Patient Care & Insurance Support Specialist

AdaptHealth; Richardson (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

AdaptHealth in Richardson, TX is seeking a Customer Service Specialist to handle inbound and outbound calls, verify insurance, and schedule patients for home medical equipment. You will navigate EMR systems, process orders, and educate patients on financial responsibilities.

The role requires strong customer service, attention to detail, and the ability to multitask in a fast-paced healthcare setting. Minimum qualifications include a high school diploma and 1 year of related experience.

Qualifications

• High School Diploma or equivalent required.
• 1 year of work-related health care admin, financial, or insurance customer services experience.
• Senior level requires 2 years of related experience and 1 year of exact job experience.

Responsibilities

• Develop and maintain knowledge of current products and services offered by AdaptHealth.
• Answer calls and emails promptly to meet goals.
• Document all call information per SOP.
• Answer questions about products, services, and payer information as needed.
• Process orders, route calls, and follow up as necessary.
• Review documentation to ensure accuracy and compliance.

Skills

Excellent customer service

Analytical problem-solving

Strong communication

Multitasking

Microsoft Office

EMR navigation

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

AdaptHealth in Richardson, TX is seeking a Customer Service Specialist to handle inbound and outbound calls, verify insurance, and schedule patients for home medical equipment. You will navigate EMR systems, process orders, and educate patients on financial responsibilities.

The role requires strong customer service, attention to detail, and the ability to multitask in a fast-paced healthcare setting. Minimum qualifications include a high school diploma and 1 year of related experience.