Insurance Verification & Patient Care Specialist

Adapt-Health-LLC; Detroit (MI); On-site; USD 26,000 - 30,000; Full time

Job summary

AdaptHealth LLC is seeking a Customer Service Specialist in Detroit to manage the front-end process for patients, answer calls, create orders, and coordinate scheduling for equipment delivery. You will verify information, educate patients on financial responsibilities, and maintain accurate records in EMR systems.

The role requires strong communication, problem-solving, and multitasking abilities, with a focus on patient satisfaction.

Qualifications

• Excellent customer service orientation and problem-solving abilities.
• Ability to communicate clearly in writing and verbally.
• Strong attention to detail and organizational skills.

Responsibilities

• Learn and understand the entire front-end process to ensure successful service for patients.
• Answer inbound calls and make outbound calls in a fast-paced environment.
• Process orders, document information, and verify insurance details.
• Obtain pre-authorization and coordinate with insurance carriers as required.
• Navigate multiple EMR systems to retrieve documentation and update records.
• Meet quality metrics and resolve patient concerns with empathy.

Skills

Customer service

Analytical skills

Communication

Multitasking

Microsoft Office

Teamwork

Education

High School Diploma

Tools

EMR systems

Job description

AdaptHealth LLC is seeking a Customer Service Specialist in Detroit to manage the front-end process for patients, answer calls, create orders, and coordinate scheduling for equipment delivery. You will verify information, educate patients on financial responsibilities, and maintain accurate records in EMR systems.

The role requires strong communication, problem-solving, and multitasking abilities, with a focus on patient satisfaction.