Patient Access Specialist I: Scheduling & Front Desk

Rancho Health; Rancho Cucamonga (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Wellness coverage

401(k) match

Employee Assistance Program

Job summary

Rancho Wellness in Rancho Cucamonga, CA is seeking a Patient Access Specialist 1 to greet patients, collect insurance information, and schedule visits so the experience is as pleasant as possible. Key duties include reviewing provider schedules, routing calls, managing patient messages, and assisting with MyChart setup.

The role requires 1–2 years of customer service, healthcare exposure preferred, and bilingual Spanish is a plus.

Qualifications

• Customer service experience in healthcare or call center preferred.
• Ability to handle high call volumes with accuracy and a positive attitude.
• Bilingual Spanish preferred for patient interactions.

Responsibilities

• Greet patients and schedule visits with a warm, professional approach.
• Collect patient personal and insurance information accurately.
• Review provider schedules to ensure correct appointment placement.
• Route calls and messages to appropriate departments.
• Assist with MyChart setup and patient communications.
• Reschedule appointments as needed and maintain patient confidentiality.

Skills

Customer service

Multitasking

Communication skills

Bilingual Spanish

Education

High school diploma or equivalent

Tools

EMR system

Job description

Rancho Wellness in Rancho Cucamonga, CA is seeking a Patient Access Specialist 1 to greet patients, collect insurance information, and schedule visits so the experience is as pleasant as possible. Key duties include reviewing provider schedules, routing calls, managing patient messages, and assisting with MyChart setup.

The role requires 1–2 years of customer service, healthcare exposure preferred, and bilingual Spanish is a plus.