Patient Services & Insurance Specialist

Washington University in St. Louis; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid vacation

Healthy benefits packages

Metro U-Pass transit benefit

403(b) retirement plan

Job summary

Washington University in St. Louis is seeking a Medical Office Assistant to provide clinical office support, greet patients, register them, schedule appointments, verify insurance benefits and referrals, and collect co-payments.

You will balance receipts, prepare charts, remind patients of appointments, and assist staff with billing-related tasks. The role requires strong communication, computer literacy, and familiarity with medical terminology.

Qualifications

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support - American Heart Association
• Basic Life Support - American Red Cross
• Medical Office Setting And/Or Related Customer Service (2 Years)

Responsibilities

• Greets patients, assisting with form completion; verifies accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms and consent-to-treat forms.
• Collects co-pays for services; verifies and balances receipts and payments.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Prepares, distributes and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
• Schedules return patient appointments and patient testing; validates patient's parking.
• May prepare patients' charts for daily appointments.
• Assists patients with insurance questions regarding billing process.
• Assists staff with sending out reminder cards and other related scheduling duties.

Skills

Communication

Computer Literacy

Insurance

Interpersonal Relationships

Medical Terminology

Education

High school diploma or equivalent

Job description

Washington University in St. Louis is seeking a Medical Office Assistant to provide clinical office support, greet patients, register them, schedule appointments, verify insurance benefits and referrals, and collect co-payments.

You will balance receipts, prepare charts, remind patients of appointments, and assist staff with billing-related tasks. The role requires strong communication, computer literacy, and familiarity with medical terminology.