Patient Services Coordinator – Medical Office

Washington University in St. Louis; St. Louis (MO); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Vacation time

Health insurance

Metro U-Pass

Retirement plan

Job summary

Washington University in St. Louis is seeking a patient services/administrative aide to provide clinical office support, including answering calls, scheduling appointments, and collecting demographics and insurance information.

The role requires a high school diploma and Basic Life Support certification within one month of hire. Typical duties include registering patients, obtaining referrals, distributing information packets, and supporting staff during busy periods.

Qualifications

• No specific work experience required.
• Medical office setting or related customer service experience recommended (1 year).
• Basic Life Support certification must be obtained within one month of hire date.
• Online BLS certifications without a skills assessment component are not sufficient to meet BLS requirements.

Responsibilities

• Answers telephone calls and handles patient questions or routes to appropriate personnel.
• Schedules, reschedules, cancels and confirms patient appointments.
• Registers new patients in the system and obtains demographic and insurance information.
• Assists with obtaining referrals/pre-certifications as needed.
• Provides packets of information to patients associated with services which may accompany the appointment.
• Assists other clinical support staff during peak time, vacation/illnesses.

Skills

Communication

Computer literacy

Customer service

Insurance

Interpersonal relationships

Medical terminology

Education

High school diploma or equivalent

Job description

Washington University in St. Louis is seeking a patient services/administrative aide to provide clinical office support, including answering calls, scheduling appointments, and collecting demographics and insurance information.

The role requires a high school diploma and Basic Life Support certification within one month of hire. Typical duties include registering patients, obtaining referrals, distributing information packets, and supporting staff during busy periods.