Patient Services Front Office Lead

Hopscotch Primary Care; North Carolina; On-site; USD 42,000 - 54,000; Full time

Job summary

Hopscotch Primary Care in North Carolina is seeking a Service Team Lead to oversee daily front office operations, ensuring exceptional patient service, accurate insurance processes, and smooth coordination across the care team. You will greet patients, verify insurance, collect copays, train Welcome Coordinators, manage schedules, update records in the EHR, and handle outreach to patients.

This role requires 2–4 years in customer service, comfort with healthcare software, and a patient‑centered

Qualifications

• 2-4 years minimum experience in a customer service and customer-facing role.
• Experience in a medical office setting preferred.
• Proficient PC skills and ability to learn new topics on the job.

Responsibilities

• Greet, check in, and check out patients.
• Verify insurance, collect copays, and maintain accurate patient records.
• Support patients with basic billing questions and external providers.
• Train and manage Welcome Coordinators to ensure high-quality service.
• Maintain multiple schedules and manage communication within the care team.

Skills

Customer service

Medical office experience

Insurance verification

Team leadership

EHR proficiency

Scheduling

Communication

Tools

EHR software

Patient intake software

Billing systems

Job description

Hopscotch Primary Care in North Carolina is seeking a Service Team Lead to oversee daily front office operations, ensuring exceptional patient service, accurate insurance processes, and smooth coordination across the care team. You will greet patients, verify insurance, collect copays, train Welcome Coordinators, manage schedules, update records in the EHR, and handle outreach to patients.

This role requires 2–4 years in customer service, comfort with healthcare software, and a patient‑centered