Patient Services Specialist – Medical Front Desk

Piedmont HealthCare PA; Troutman (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Piedmont HealthCare PA in Troutman, NC is seeking a friendly receptionist to greet patients, answer phones, schedule appointments, and manage intake tasks in a busy healthcare office. You will verify insurance, collect co-pays, prepare charts, and support staff with clerical duties while upholding HIPAA standards and providing excellent customer service.

This role requires accuracy, strong communication, and the ability to handle multiple tasks in a fast-paced environment with professionalism

Qualifications

• High school diploma or GED required.
• Minimum of one year in customer service.
• Healthcare experience preferred (receptionist).
• Experience with office equipment.
• 50 wpm typing preferred.
• Clear communication skills.
• Ability to follow written and oral instructions.
• Ability to maintain HIPAA compliance.

Responsibilities

• Greets customers in a polite, prompt, helpful manner and notifies appropriate staff.
• Completes paperwork and uses the computer system for billing information.
• Updates patient information, collects co-pays, and obtains signatures.
• Maintains clean, orderly waiting area and reading materials.
• Answers phone in a pleasant manner and addresses needs promptly.
• Assists with photocopying, typing, and scheduling lab/radiology work.
• Counts cash drawer daily and makes bank trips as needed.
• Opens and closes the office at appointed times.
• Sorts mail and prepares and distributes mail as assigned.
• Updates charges as needed and edits as directed by office.
• Maintains office supply inventory as assigned.
• Prepares prescriptions to pharmacies as assigned.
• Maintains HIPAA compliance at all times.
• Attends staff meetings and records minutes.
• Performs other duties as required.

Skills

Reception tasks

Clinic policies

Office equipment

Customer service

Phone communication

Organizational skills

Reading instructions

Typing

Education

High school diploma or GED

Tools

Phone system

Computer

Fax machine

Scanner

Copier

Job description

Piedmont HealthCare PA in Troutman, NC is seeking a friendly receptionist to greet patients, answer phones, schedule appointments, and manage intake tasks in a busy healthcare office. You will verify insurance, collect co-pays, prepare charts, and support staff with clerical duties while upholding HIPAA standards and providing excellent customer service.

This role requires accuracy, strong communication, and the ability to handle multiple tasks in a fast-paced environment with professionalism