Patient Experience Navigator - Welcome & Scheduling

Hopscotch-Primary-Care; Brevard (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Hopscotch Primary Care is seeking a Welcome Coordinator to be the first point of contact for patients, ensuring a warm, patient-centered clinic experience. You will manage phone and electronic communications, reception, scheduling, and front office operations in our Brevard, NC location.

The role emphasizes warmth, efficient patient processing, and collaboration with the care team to improve access to care in a fast-paced setting.

Qualifications

• 1–2 years minimum experience in a customer service and customer-facing role.
• A kind and positive attitude with passion for helping others.
• Proficiency with computers.
• Ability to be flexible in a fast-paced environment.

Responsibilities

• Greet and check patients in and out.
• Verify insurance and collect copays.
• Verify and update patient information in the electronic health record.
• Assist patients with forms and paperwork.
• Schedule patients and conduct outreach.
• Coordinate transportation for patients.
• Prepare and process medical records.
• Answer calls and distribute communication across the care team via phone and EHR.
• Other duties as assigned.

Skills

Customer service

Communication skills

Computer proficiency

Tools

Electronic Health Records (EHR)

Job description

Hopscotch Primary Care is seeking a Welcome Coordinator to be the first point of contact for patients, ensuring a warm, patient-centered clinic experience. You will manage phone and electronic communications, reception, scheduling, and front office operations in our Brevard, NC location.

The role emphasizes warmth, efficient patient processing, and collaboration with the care team to improve access to care in a fast-paced setting.