Patient Services Front Desk: Weekends & Evenings

NOVA Plastic Surgery and Dermatology; Ashburn (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Nova Plastic Surgery and Dermatology in Ashburn, VA is seeking a friendly Front Desk Coordinator to join our fast-paced practice. You will be the first contact for patients, handle scheduling, phone inquiries, check-in/check-out, and ensure a seamless, HIPAA-compliant experience across locations.

This full-time role requires weekend and evening availability, strong communication, multitasking, and a patient-first mindset.

Qualifications

• Associates degree or 3+ years front office/administrative experience.
• Experience in a medical front desk, receptionist, or customer service role.
• Strong verbal and written communication skills.

Responsibilities

• Greet patients and visitors professionally and warmly.
• Answer and manage a multi-line phone system and direct calls.
• Schedule appointments across providers and locations.
• Convert new leads into appointments and follow up with prospective patients.
• Maintain a clean, organized front desk and lobby.
• Manage check-in/check-out, including payments and documentation.
• Assist with administrative tasks to support daily operations.
• Collaborate with team to maintain a cohesive work environment.
• Uphold HIPAA confidentiality and compliance.

Skills

Multitasking

Excellent communication

Customer service mindset

Attention to detail

Education

Associate degree or 3+ years front office experience

Tools

Scheduling software/EMR

Job description

Nova Plastic Surgery and Dermatology in Ashburn, VA is seeking a friendly Front Desk Coordinator to join our fast-paced practice. You will be the first contact for patients, handle scheduling, phone inquiries, check-in/check-out, and ensure a seamless, HIPAA-compliant experience across locations.

This full-time role requires weekend and evening availability, strong communication, multitasking, and a patient-first mindset.