Front Desk Coordinator

NOVA Plastic Surgery and Dermatology; Ashburn (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Nova Plastic Surgery and Dermatology in Ashburn, VA is seeking a friendly Front Desk Coordinator to join our fast-paced practice. You will be the first contact for patients, handle scheduling, phone inquiries, check-in/check-out, and ensure a seamless, HIPAA-compliant experience across locations.

This full-time role requires weekend and evening availability, strong communication, multitasking, and a patient-first mindset.

Qualifications

• Associates degree or 3+ years front office/administrative experience.
• Experience in a medical front desk, receptionist, or customer service role.
• Strong verbal and written communication skills.

Responsibilities

• Greet patients and visitors professionally and warmly.
• Answer and manage a multi-line phone system and direct calls.
• Schedule appointments across providers and locations.
• Convert new leads into appointments and follow up with prospective patients.
• Maintain a clean, organized front desk and lobby.
• Manage check-in/check-out, including payments and documentation.
• Assist with administrative tasks to support daily operations.
• Collaborate with team to maintain a cohesive work environment.
• Uphold HIPAA confidentiality and compliance.

Skills

Multitasking

Excellent communication

Customer service mindset

Attention to detail

Education

Associate degree or 3+ years front office experience

Tools

Scheduling software/EMR

Job description

Overview
Nova Plastic Surgery and Dermatology, is seeking a professional, friendly, and highly organized Front Desk Coordinator to join our team. In this full-time role, you will be the first point of contact for our patients and play a key part in creating a seamless and exceptional experience from the moment they arrive or call. This position is ideal for someone who thrives in a fast-paced environment, excels at multitasking, and takes pride in delivering outstanding customer service. Weekend and evening availability is required.

Key Responsibilities

• Greet patients and visitors with professionalism, warmth, and efficiency.
• Answer and manage a multi-line phone system; direct calls and provide exceptional customer service.
• Schedule appointments for all providers across all locations.
• Convert new leads into appointments and complete thorough follow-up with prospective patients.
• Maintain a clean, organized, and efficient front desk and lobby environment.
• Manage check-in/check-out processes, including collecting payments and ensuring accurate documentation.
• Assist with administrative and office tasks that support smooth day-to-day operations.
• Collaborate closely with fellow team members to ensure a cohesive, supportive work environment.
• Uphold strict confidentiality and compliance with all HIPAA regulations.

Required Qualifications

• Associate’s degree or 3+ years of relevant front office or administrative experience.
• Previous experience in a medical front desk, receptionist, or customer service role.
• Strong verbal and written communication skills.
• Ability to multitask effectively in a fast-paced setting.
• Exceptional attention to detail and ability to prioritize tasks.
• Professional appearance, positive attitude, and a strong patient-service mindset.
• Experience with scheduling software or EMR systems preferred.
• Comfortable managing a high volume of phone calls and patient inquiries.

Work Environment

• Fast-paced, patient-centered setting with a focus on high-quality care.
• Predominantly will work at SkinLab; must be comfortable working at other locations as needed.
• Supportive, collaborative team culture with an emphasis on professionalism and positivity.

Additional Requirements

• Weekend availability is required
• Strong commitment to providing an exceptional patient experience.
• Submission of three professional references.