Front Desk Coordinator

NOVA Plastic Surgery and Dermatology; Ashburn (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Nova Plastic Surgery and Dermatology in Ashburn, GA, seeks a dedicated Front Desk Coordinator to join our full-time team. You will be the first contact for patients, handling calls, scheduling, and payment processing across multiple locations.

The role demands weekend and evening availability, a welcoming demeanor, and strong multitasking in a fast-paced, patient-centered setting. Join a professional, collaborative staff focused on exceptional care.

Qualifications

• Associate degree or 3+ years of relevant front desk/administrative experience.
• Experience in a medical front desk, receptionist, or customer service role.
• Strong verbal and written communication skills.
• Ability to multitask effectively in a fast-paced setting.
• Excellent attention to detail and task prioritization.
• Professional appearance and a patient-service mindset.
• Experience with scheduling software or EMR systems preferred.
• Comfortable handling a high volume of phone calls and inquiries.

Responsibilities

• Greet patients and visitors with professionalism and warmth.
• Answer and manage a multi-line phone system; direct calls.
• Schedule appointments for all providers across locations.
• Convert leads into appointments and follow up with prospective patients.
• Maintain a clean, organized front desk and lobby.
• Manage check-in/check-out, collect payments, document accurately.
• Assist with administrative tasks to support daily operations.
• Collaborate with team members to ensure a cohesive environment.
• Uphold HIPAA confidentiality and compliance.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Professional demeanor

Patient service mindset

Education

Associate degree or equivalent

Tools

Scheduling software

EMR systems

Job description

Overview
Nova Plastic Surgery and Dermatology, is seeking a professional, friendly, and highly organized Front Desk Coordinator to join our team. In this full-time role, you will be the first point of contact for our patients and play a key part in creating a seamless and exceptional experience from the moment they arrive or call. This position is ideal for someone who thrives in a fast-paced environment, excels at multitasking, and takes pride in delivering outstanding customer service. Weekend and evening availability is required.

Key Responsibilities

• Greet patients and visitors with professionalism, warmth, and efficiency.
• Answer and manage a multi-line phone system; direct calls and provide exceptional customer service.
• Schedule appointments for all providers across all locations.
• Convert new leads into appointments and complete thorough follow-up with prospective patients.
• Maintain a clean, organized, and efficient front desk and lobby environment.
• Manage check-in/check-out processes, including collecting payments and ensuring accurate documentation.
• Assist with administrative and office tasks that support smooth day-to-day operations.
• Collaborate closely with fellow team members to ensure a cohesive, supportive work environment.
• Uphold strict confidentiality and compliance with all HIPAA regulations.

Required Qualifications

• Associate’s degree or 3+ years of relevant front office or administrative experience.
• Previous experience in a medical front desk, receptionist, or customer service role.
• Strong verbal and written communication skills.
• Ability to multitask effectively in a fast-paced setting.
• Exceptional attention to detail and ability to prioritize tasks.
• Professional appearance, positive attitude, and a strong patient-service mindset.
• Experience with scheduling software or EMR systems preferred.
• Comfortable managing a high volume of phone calls and patient inquiries.

Work Environment

• Fast-paced, patient-centered setting with a focus on high-quality care.
• Predominantly will work at SkinLab; must be comfortable working at other locations as needed.
• Supportive, collaborative team culture with an emphasis on professionalism and positivity.

Additional Requirements

• Weekend availability is required
• Strong commitment to providing an exceptional patient experience.
• Submission of three professional references.