Patient Services Front Desk Specialist (Bilingual)

Mcrm-Fertility-; Tulsa (OK); On-site; USD 34,000 - 42,000; Full time

Job summary

MCRM Fertility in Tulsa, OK is seeking a Patient Services Representative to be the friendly first impression for patients. This full-time front desk role requires warmth, professionalism, and the ability to navigate scheduling within a high‑touch fertility clinic.

You will greet patients, collect payments, manage calls, maintain accurate EHR records, and uphold HIPAA while supporting care teams. Fluency in English and Spanish is highly valued. Experience with insurance verification is a plus.

Qualifications

• Demonstrated experience delivering exceptional customer service in a professional setting.
• Healthcare front desk or clinic experience is a plus.
• Bilingual in English and Spanish is highly valued.
• Ability to manage competing priorities in a fast-paced clinical environment.

Responsibilities

• Greet and check in patients with warmth and professionalism.
• Collect service payments and reconcile daily transactions.
• Manage incoming calls and route them accurately to the right teams, prioritizing by urgency.
• Coordinate with care teams on schedule changes and patient flow.
• Log all interactions accurately in the electronic health record (EHR); uphold HIPAA compliance.

Skills

Customer service

Bilingual English/Spanish

HIPAA compliance

Communication

Education

High school diploma

Tools

EHR systems

Insurance verification

Job description

MCRM Fertility in Tulsa, OK is seeking a Patient Services Representative to be the friendly first impression for patients. This full-time front desk role requires warmth, professionalism, and the ability to navigate scheduling within a high‑touch fertility clinic.

You will greet patients, collect payments, manage calls, maintain accurate EHR records, and uphold HIPAA while supporting care teams. Fluency in English and Spanish is highly valued. Experience with insurance verification is a plus.