Front Desk Representative

Wisconsin Fertility; Indianapolis, Northern (IN, KY); Hybrid; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Job summary

Wisconsin Fertility in Indianapolis, IN is seeking a compassionate Front Desk Representative to create a warm first impression and keep the clinic running smoothly. You will greet patients, collect demographics, verify insurance, answer calls, and support billing and front-office operations in a patient-centered environment.

This role emphasizes confidentiality, HIPAA compliance, and teamwork. The ideal candidate has at least 1 year in medical front office, excellent communication, and a desire

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of experience in medical front office, reception, or patient services
• Strong interpersonal and customer service skills
• A passion for women’s health; fertility experience is a plus
• Strong communication skills and a team player
• Willingness to multitask, be flexible, and troubleshoot problems
• Detail-oriented with strong organizational skills
• Exemplifies amazing customer service skills and professionalism

Responsibilities

• Greet and check in patients while providing a welcoming, supportive environment
• Verify patient demographics, insurance information, and required documentation
• Answer incoming calls and respond to patient inquiries professionally
• Collect payments and assist with basic administrative and billing support
• Support physicians, clinic and administrative staff with front office coordination and workflow
• Ensure patient confidentiality and compliance with HIPAA and clinic policies
• Other administrative and operational duties as assigned

Skills

Medical front office experience

Interpersonal skills

Customer service orientation

Communication skills

Team player

HIPAA compliance

Multitasking

Detail oriented

Education

High school diploma or equivalent

Job description

Description

Are you a compassionate and detail-oriented person who thrives in a collaborative, patient-centered environment? Join our dedicated fertility care team and play a meaningful role in helping patients build families. This is a unique opportunity to work closely with physicians and clinical staff in a specialty setting that blends advanced medicine with heartfelt care.

The Front Desk Representative role provides patients with a warm and professional first impression while ensuring smooth day-to-day operations of the clinic front office. As a key member of our team, you will:

• Greet and check in patients while providing a welcoming, supportive environment
• Verify patient demographics, insurance information, and required documentation
• Answer incoming calls and respond to patient inquiries in a professional and compassionate manner
• Collect payments and assist with basic administrative and billing support
• Support physicians, clinic and administrative staff with front office coordination and workflow
• Always ensure patient confidentiality and compliance with HIPAA and clinic policies
• Other administrative and operational related duties as assigned

Why join us?

• Consistent Monday - Friday, 7am - 4pm schedule
• Specialized training applicable to fertility care setting
• The opportunity to make a lasting impact in patients' lives during a meaningful journey
• Competitive pay, with medical, dental and vision insurance, paid time off, and paid holidays

Requirements

• High school diploma or equivalent?
• Minimum 1 year of experience in medical front office, reception, or patient services
• Strong interpersonal and customer service skills
• A passion for women’s health, fertility experience also a plus
• Strong communication skills & a team player
• Willingness to be flexible, roll with the punches, multitask, and troubleshoot problems
• Detail-oriented with strong organizational skills
• Exemplifies amazing customer service skills and professionalism