Patient Services Representative

Mcrm-Fertility-; Tulsa (OK); On-site; USD 34,000 - 42,000; Full time

Job summary

MCRM Fertility in Tulsa, OK is seeking a Patient Services Representative to be the friendly first impression for patients. This full-time front desk role requires warmth, professionalism, and the ability to navigate scheduling within a high‑touch fertility clinic.

You will greet patients, collect payments, manage calls, maintain accurate EHR records, and uphold HIPAA while supporting care teams. Fluency in English and Spanish is highly valued. Experience with insurance verification is a plus.

Qualifications

• Demonstrated experience delivering exceptional customer service in a professional setting.
• Healthcare front desk or clinic experience is a plus.
• Bilingual in English and Spanish is highly valued.
• Ability to manage competing priorities in a fast-paced clinical environment.

Responsibilities

• Greet and check in patients with warmth and professionalism.
• Collect service payments and reconcile daily transactions.
• Manage incoming calls and route them accurately to the right teams, prioritizing by urgency.
• Coordinate with care teams on schedule changes and patient flow.
• Log all interactions accurately in the electronic health record (EHR); uphold HIPAA compliance.

Skills

Customer service

Bilingual English/Spanish

HIPAA compliance

Communication

Education

High school diploma

Tools

EHR systems

Insurance verification

Job description

About MCRM FertilityAt MCRM Fertility, we're more than a fertility clinic, we're a compassionate partner in our patients' journeys toward parenthood. As a leader in reproductive medicine, we combine cutting-edge science with personalized, patient-centered care to deliver exceptional outcomes and experiences. We're growing and looking for dedicated, empathetic professionals to join our team and help transform lives every day.The RoleThe Patient Services Representative is the first face our patients see and the first voice they hear, and that moment matters more than most. This is a full-time position based out of our Tulsa, OK location. We are looking for someone who brings professionalism to patient-facing work and understands that in a fertility clinic, warmth and composure are not just nice to have, they are part of the care.ScheduleThis position is full-time, at 40 hours per week, working 7:45 am-4:15 pm, Monday through Friday. No nights, no rotating shifts.If you have been looking for meaningful, professional work that fits around your life without sacrificing a predictable routine, this role was built for that.What You’ll DoYou will be a key part of the patient experience at our Tulsa clinic: keeping things moving, keeping patients informed, and keeping the front desk running with care and precision.Greet and check in patients with warmth and professionalismCollect service payments and reconcile daily transactionsManage incoming calls and route them accurately to the right teams, prioritizing by urgencyGuide patients through clinic policies and assist with required formsVerify and document insurance benefits and coverage in patient chartsLog all interactions accurately in the electronic health record (EHR)Coordinate with care teams on schedule changes and patient flowHandle filing, scanning, and faxing to support clinic operationsUphold HIPAA regulations and maintain strict patient confidentialityWhat We’re Looking ForThis role requires a specific kind of professionalism. Our patients are navigating one of the most emotionally complex experiences of their lives. We need someone who can stay calm and composed under that weight.Demonstrated experience delivering exceptional customer service in a professional setting; healthcare or clinical front desk experience is a plus but not requiredBilingual in English and Spanish is highly valuedComfort managing competing priorities in a fast-paced clinical environmentThe ability to make patients feel heard and at ease, even when they are stressed or scaredProficiency with EHR systems or a demonstrated ability to learn software quicklyFamiliarity with insurance verification and clinic procedures is a plus; we provide trainingHigh school diploma required; associate or bachelor's degree preferredJoin UsAt MCRM Fertility, your people skills have real stakes and real rewards. You will work alongside a mission-driven team in a growing field, doing work that matters to the patients who walk through our doors. We offer competitive compensation and a culture that takes both clinical excellence and human connection seriously.If you are ready to put your service experience to its most meaningful use, we would love to hear from you.