Front Desk Representative

Wood Violet Fertility LLC; Indianapolis (IN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Job summary

Wood Violet Fertility LLC seeks a compassionate Front Desk Representative to join our patient‑centered team. You will greet patients, check them in, verify demographics and insurance, answer calls, collect payments, and support front office operations in a clinic that blends advanced fertility care with warm, individualized service.

You’ll work Monday–Friday, 7am–4pm, with specialized training in fertility care.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of experience in medical front office, reception, or patient services.
• Strong interpersonal and customer service skills.
• Passion for women’s health; fertility experience is a plus.
• Strong communication skills and a team player.
• Willingness to be flexible, multitask and troubleshoot problems.
• Detail-oriented with strong organizational skills.
• Excellent customer service and professionalism.

Responsibilities

• Greet and check in patients, providing a welcoming environment.
• Verify patient demographics, insurance information, and documentation.
• Answer incoming calls and respond to patient inquiries in a professional manner.
• Collect payments and assist with basic administrative and billing tasks.
• Support physicians and clinic staff with front office coordination.
• Maintain patient confidentiality and HIPAA compliance.
• Perform other administrative and operational duties as assigned.

Skills

Interpersonal skills

Customer service skills

Communication skills

Team player

Detail-oriented

Flexibility

Multitasking

Education

High school diploma or equivalent

Job description

Are you a compassionate and detail-oriented person who thrives in a collaborative, patient-centered environment? Join our dedicated fertility care team and play a meaningful role in helping patients build families. This is a unique opportunity to work closely with physicians and clinical staff in a specialty setting that blends advanced medicine with heartfelt care.

The Front Desk Representative role provides patients with a warm and professional first impression while ensuring smooth day-to-day operations of the clinic front office. As a key member of our team, you will:

• Greet and check in patients while providing a welcoming, supportive environment
• Verify patient demographics, insurance information, and required documentation
• Answer incoming calls and respond to patient inquiries in a professional and compassionate manner
• Collect payments and assist with basic administrative and billing support
• Support physicians, clinic and administrative staff with front office coordination and workflow
• Always ensure patient confidentiality and compliance with HIPAA and clinic policies
• Other administrative and operational related duties as assigned

Why join us?

• Consistent Monday - Friday, 7am - 4pm schedule
• Specialized training applicable to fertility care setting
• The opportunity to make a lasting impact in patients' lives during a meaningful journey
• Competitive pay, with medical, dental and vision insurance, paid time off, and paid holidays

Requirements

• High school diploma or equivalent?
• Minimum 1 year of experience in medical front office, reception, or patient services
• Strong interpersonal and customer service skills
• A passion for women’s health, fertility experience also a plus
• Strong communication skills & a team player
• Willingness to be flexible, roll with the punches, multitask, and troubleshoot problems
• Detail-oriented with strong organizational skills
• Exemplifies amazing customer service skills and professionalism