Patient Services Representative

First Fertility; Tulsa (OK); On-site; USD 21,000 - 30,000; Part time

Job summary

MCRM Fertility in Tulsa is seeking a Part-time Patient Services Representative to greet patients, check in, collect payments, route calls, and guide patients through clinic policies.

This role requires strong customer service, bilingual English/Spanish, and the ability to manage priorities in a fast-paced clinic. Proficiency with EHR and insurance verification is preferred; a high school diploma is required.

Qualifications

• Healthcare front desk experience is a plus but not required.
• Bilingual English/Spanish is highly valued.
• Comfort managing competing priorities in a fast-paced clinical environment.
• Ability to make patients feel heard and at ease, even when stressed.
• Proficiency with EHR systems or ability to learn software quickly.
• Familiarity with insurance verification and clinic procedures; training provided.
• High school diploma required; associate or bachelor's degree preferred.

Responsibilities

• Greet and check in patients with warmth and professionalism.
• Collect service payments and reconcile daily transactions.
• Manage incoming calls and route them to the right teams, prioritizing urgency.
• Guide patients through clinic policies and assist with required forms.
• Verify and document insurance benefits and coverage in patient charts.
• Log all interactions accurately in the electronic health record (EHR).
• Coordinate with care teams on schedule changes and patient flow.
• Handle filing, scanning, and faxing to support clinic operations.
• Uphold HIPAA regulations and maintain patient confidentiality.

Skills

Customer service experience

Bilingual English and Spanish

Prioritization in fast-paced settings

Empathy

EHR proficiency

Insurance verification familiarity

High school diploma

Associate or Bachelor's degree

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

EHR software

Insurance verification tools

Job description

Job DetailsJob Location: MCRM Tulsa - Tulsa, OK 74137About MCRM Fertility

At MCRM Fertility, we're more than a fertility clinic, we're a compassionate partner in our patients' journeys toward parenthood. As a leader in reproductive medicine, we combine cutting-edge science with personalized, patient-centered care to deliver exceptional outcomes and experiences. We're growing and looking for dedicated, empathetic professionals to join our team and help transform lives every day.

The Role

The Patient Services Representative is the first face our patients see and the first voice they hear, and that moment matters more than most. This is a part-time position based at our Tulsa, OK location. We are looking for someone who brings professionalism to patient-facing work and understands that in a fertility clinic, warmth and composure are not just nice to have, they are part of the care.

Schedule

This position is part-time, about 29 hours per week, working 8:00 a.m. to 2:00 p.m., Monday through Thursday, and 8:00 a.m. to 1:00 p.m. on Fridays. No nights, no rotating shifts.

If you have been looking for meaningful, professional work that fits around your life without sacrificing a predictable routine, this role was built for that.

What You’ll Do

• Greet and check in patients with warmth and professionalism
• Collect service payments and reconcile daily transactions
• Manage incoming calls and route them accurately to the right teams, prioritizing by urgency
• Guide patients through clinic policies and assist with required forms
• Verify and document insurance benefits and coverage in patient charts
• Log all interactions accurately in the electronic health record (EHR)
• Coordinate with care teams on schedule changes and patient flow
• Handle filing, scanning, and faxing to support clinic operations
• Uphold HIPAA regulations and maintain strict patient confidentiality

What We’re Looking For

• Demonstrated experience delivering exceptional customer service in a professional setting; healthcare or clinical front desk experience is a plus but not required
• Bilingual in English and Spanish is highly valued
• Comfort managing competing priorities in a fast-paced clinical environment
• The ability to make patients feel heard and at ease, even when they are stressed or scared
• Proficiency with EHR systems or a demonstrated ability to learn software quickly
• Familiarity with insurance verification and clinic procedures is a plus; we provide training
• High school diploma required; associate or bachelor's degree preferred

Join Us

At MCRM Fertility, your people skills have real stakes and real rewards. You will work alongside a mission-driven team in a growing field, doing work that matters to the patients who walk through our doors. We offer competitive compensation and a culture that takes both clinical excellence and human connection seriously.