Patient Services Front Desk Specialist

OSI Physical Therapy; White Bear Lake (MN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

401(k) Profit Sharing

Employee Assistance Program

Lifetime Fitness Subsidy

Car Rental discounts

Home, Auto, & Pet insurance savings

Job summary

OSI Physical Therapy is seeking a Patient Services Representative at our White Bear Lake location. This full-time front desk role handles patient registration, insurance verification, scheduling, and general clinic support.

You will greet patients, collect payments, verify details, and coordinate with staff to ensure smooth patient flow and accurate records. Working hours are Monday–Thursday early to late morning and Friday half-day.

Qualifications

• High School diploma/GED or equivalent.
• Proficient in Microsoft Word, Outlook, and Excel.
• Customer Service experience required.
• Administrative or Medical Office experience preferred.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID.
• Verify and document insurance information as defined by current business practices.
• Accurate and timely scheduling of new and existing patients in the current practice management system.
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments.
• Chart preparation and management.
• Maintain a working knowledge of health care plan requirements and health plan networks.
• Maintain timely communication with patients, families, and staff.
• Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals.
• Any and all other duties as assigned such as cleaning, laundry, rooming patients, prepping patients for appointments, etc.

Skills

Customer Service

Education

High School diploma/GED or equivalent

Tools

Microsoft Word

Outlook

Excel

Job description

OSI Physical Therapy is seeking a Patient Services Representative at our White Bear Lake location. This full-time front desk role handles patient registration, insurance verification, scheduling, and general clinic support.

You will greet patients, collect payments, verify details, and coordinate with staff to ensure smooth patient flow and accurate records. Working hours are Monday–Thursday early to late morning and Friday half-day.