Patient Services Specialist: Front Desk & Scheduling

Revo Health; White Bear Lake, Northern (MN, KY); Hybrid; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical + Dental + Vision

Tuition Reimbursement

401(k) Profit Sharing

Job summary

Revo Health is seeking a Patient Services Representative for OSI Physical Therapy at our White Bear Lake, MN location. This full-time role handles patient registration, check-in, scheduling, and general front desk support to ensure smooth clinic operations.

Responsibilities include collecting payments, verifying insurance, managing referrals, and coordinating switchboard duties, with hours Monday-Thursday 6:45 AM–5:00 PM and Friday 6:45 AM–12:00 PM. Prior customer service experience preferred.

Qualifications

• High School diploma/GED or equivalent.
• Proficient in Microsoft Word, Outlook, and Excel.
• Customer Service experience required.
• Administrative or Medical Office experience preferred.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
• Any and all other duties as assigned such as cleaning, laundry, rooming patients, prepping patients for appointments, etc.

Skills

Customer Service

Microsoft Word

Outlook

Excel

Education

High School diploma/GED

Tools

Microsoft Word

Outlook

Excel

Job description

Revo Health is seeking a Patient Services Representative for OSI Physical Therapy at our White Bear Lake, MN location. This full-time role handles patient registration, check-in, scheduling, and general front desk support to ensure smooth clinic operations.

Responsibilities include collecting payments, verifying insurance, managing referrals, and coordinating switchboard duties, with hours Monday-Thursday 6:45 AM–5:00 PM and Friday 6:45 AM–12:00 PM. Prior customer service experience preferred.