Patient Services Front Desk Specialist

trinityhealth; Waterbury (CT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Day Shift

Great benefits day 1

Patient-centric environment

Career growth potential

Diverse and inclusive culture

Job summary

Trinity Health Of New England is seeking a Business Services Representative for our Gastroenterology outpatient office in Waterbury, CT. You will be the first friendly face patients see and the voice that makes them feel cared for from the first phone call, handling front desk tasks like registration, insurance verification, and collecting copays.

Daily duties include greeting patients, answering phones, scheduling appointments, and supporting the clinical team with pre-certifications, prior

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.
• Excellent keyboard skills; proficiency in Windows and Microsoft Office.

Responsibilities

• Greets and communicates with patients via phone or in person in a courteous and professional manner.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols to maximize provider productivity.

Skills

Front desk operations

Medical terminology

Microsoft Office

Phone etiquette

Documentation

Education

High school diploma or equivalent

Tools

Windows

Microsoft Office

Job description

Trinity Health Of New England is seeking a Business Services Representative for our Gastroenterology outpatient office in Waterbury, CT. You will be the first friendly face patients see and the voice that makes them feel cared for from the first phone call, handling front desk tasks like registration, insurance verification, and collecting copays.

Daily duties include greeting patients, answering phones, scheduling appointments, and supporting the clinical team with pre-certifications, prior