Medical Receptionist - Gastroenterology

Trinity Health Of New England; Waterbury (CT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Great benefits effective day 1

Job summary

Trinity Health Of New England is seeking a Business Services Representative for our Gastroenterology outpatient office. You will be the first friendly face patients see and the voice that makes them feel cared for from the first phone call, handling front desk tasks such as greeting patients, scheduling appointments, and verifying insurance.

You will also support the clinical team with pre-certifications, prior authorizations, referrals, chart prep, and handling faxes.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology.
• Excellent keyboard skills; proficient in Windows and Microsoft Office.
• Accurate and dependable.

Responsibilities

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Skills

Customer service

Phone etiquette

Scheduling

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Employment Type

Full time

Shift

Day Shift

Description

As a Business Services Representative in our welcoming Gastroenterology outpatient office, you’ll be the first friendly face our patients see and the voice that makes them feel cared for from the very first phone call. In this vital role, you’ll help keep our practice running smoothly by greeting patients, answering phones, scheduling appointments, and managing important front desk operations like patient registration, insurance verification, and collecting copays. You’ll also support our clinical team with tasks like pre-certifications, prior authorizations, referrals, chart preparation, and handling incoming and outgoing faxes. If you love creating a warm, organized environment and making a difference in a patient’s day, we’d love to meet you!

What you will do

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications

• High school diploma or equivalent
• Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred
• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Position Highlights and Benefits

• Day Shift. Hours may vary
• Great benefits effective day 1!
• Patient-centric environment
• Career growth and advancement potential
• Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.