Patient-First Medical Receptionist: Day Shift & Growth

Trinity Health Of New England; Waterbury (CT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Great benefits effective day 1

Job summary

Trinity Health Of New England is seeking a Business Services Representative for our Gastroenterology outpatient office. You will be the first friendly face patients see and the voice that makes them feel cared for from the first phone call, handling front desk tasks such as greeting patients, scheduling appointments, and verifying insurance.

You will also support the clinical team with pre-certifications, prior authorizations, referrals, chart prep, and handling faxes.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology.
• Excellent keyboard skills; proficient in Windows and Microsoft Office.
• Accurate and dependable.

Responsibilities

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Skills

Customer service

Phone etiquette

Scheduling

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Trinity Health Of New England is seeking a Business Services Representative for our Gastroenterology outpatient office. You will be the first friendly face patients see and the voice that makes them feel cared for from the first phone call, handling front desk tasks such as greeting patients, scheduling appointments, and verifying insurance.

You will also support the clinical team with pre-certifications, prior authorizations, referrals, chart prep, and handling faxes.