Receptionist-1568

Artesia General Hospital; Artesia (NM); On-site; USD 20,664 - 26,174; Full time

Job summary

Artesia General Hospital is seeking a full-time customer service representative to aid in patient registration, appointment scheduling, and payment collection. Candidates must hold a high school diploma and possess excellent customer service skills. Experience in a healthcare setting is preferred but not mandatory.

The role involves daily interaction with patients and requires basic math and computer skills. A professional demeanor and the ability to work in a fast-paced environment are essential for success.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, preferably in healthcare.

Responsibilities

• Greet patients, visitors, and co-workers courteously.
• Maintain appointment scheduler according to policy.
• Register patients accurately.
• Collect payments at time of service.
• Handle pre-certification and referrals.

Skills

Customer service

Basic math

Basic computer skills

Education

High School Diploma / GED

Job description

Job Details

Job Location: Artesia, NM 88210

Position Type: Full Time

Education Level: High School Diploma / GED

Salary Range: $15.00 - $19.00 Hourly

Job Shift: Day

Job Category: Clinical Support

Essential Values-Based, Leadership and Management Competencies

• Servant Leadership – Leading by serving others with compassion and humility.
• Excellence – Striving for the highest quality in all we do.
• Respect – Treating everyone with dignity and kindness.
• Virtuousness – Acting with honesty, integrity, and accountability.
• Innovation – Embracing new ideas to improve care and outcomes.
• Community – Fostering collaboration to meet the needs of those we serve.
• Education – Promoting learning and professional development.

Essential Functions

• Greet patients, visitors and co-workers in a prompt, courteous, and helpful manner.
• Maintain appointment scheduler and follow office—scheduling policy.
• Register patients in a complete and accurate manner to conform to all regulatory requirements.
• Collect monies at time of service.
• Reviews provider medical records to gather information for approvals from the various insurance plans.
• Handle pre-certification and referrals.
• Handles all prior authorizations on test as well as medications.
• Follow up on prior authorizations; ensure that they are completed prior to scheduled date.
• Answers the phones.
• Relays messages to and from the providers to the patients.
• Ensures the end of day reconciliation is complete each night before close.
• Preform basic clerical duties as required.

Additional Responsibilities

• As assigned.

Knowledge/Skill/Abilities

• Knowledge of office equipment and ability to handle multi-time telephones.
• Basic math and computer skills.

Age-Related Competencies

Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management

Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management, Quality Management, Safety

Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

Minimum Position Qualifications

• Education – High school diploma or equivalent.
• Work Experience – Customer service, computer. Experience in a healthcare setting preferred.
• Training – none.
• License/Certification – N/A.

Environmental Conditions

Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.