Patient Service Specialist — Front Desk & Scheduling

Salem Clinic PC; Salem (OR); On-site; USD 28,000 - 36,000; Full time

Job summary

Salem Clinic is seeking a Patient Service Specialist at our Salem Clinic Main location in Salem, Oregon. You will greet patients, verify information, schedule visits, and act as the liaison between patients and medical staff to ensure smooth, compassionate service.

This full-time role requires clear communication, accuracy, and the ability to handle high call volumes in a fast-paced environment. Weekend and holiday rotation may be required; prior customer service experience is preferred.

Qualifications

• Experience dealing with the public in a fast paced, customer service oriented environment or office setting.
• Ability to communicate clearly, professionally, and courteously.
• Ability to work in a fast paced environment with attention to accuracy.

Responsibilities

• Greet patients and visitors in a prompt, courteous, and helpful manner.
• Check in patients, verify and update necessary information in the medical record; input demographics, insurance, and appointment data.
• Determine, inform, and collect appropriate visit fees; validate visits, document and balance cash drawers.
• Obtain referrals if needed for coordination of insurance benefits.
• Refer patients to the Credit or Business Office for insurance clarification.
• Refer to Patient & Provider Relations for resolution of disputes and/or patient concerns.
• Observe waiting areas and notify staff of emergencies or long waits.
• Distribute and/or assist patient in completion of forms.
• Answer telephones promptly and courteously.
• Participate in departmental meetings, problem solving groups, and ongoing in-service education.

Skills

Customer Service

Communication

Multitasking

Detail-Oriented

Job description

Salem Clinic is seeking a Patient Service Specialist at our Salem Clinic Main location in Salem, Oregon. You will greet patients, verify information, schedule visits, and act as the liaison between patients and medical staff to ensure smooth, compassionate service.

This full-time role requires clear communication, accuracy, and the ability to handle high call volumes in a fast-paced environment. Weekend and holiday rotation may be required; prior customer service experience is preferred.