Patient Services Front Desk Specialist

CompuNet Clinical Laboratories, LLC; Springboro (OH); Hybrid; USD 22,000 - 28,000; Full time

Job summary

CompuNet Clinical Laboratories, LLC is seeking a Patient Service Center team member in Springboro, OH. This full-time, day-shift role focuses on welcoming patients, collecting information, and inputting data into the appropriate electronic ordering system.

You will greet patients, manage orders, and assist with questions while supporting smooth patient flow and accurate record-keeping. Weekend rotation may be required, depending on department needs.

Qualifications

• Must have strong customer service skills and the ability to manage patient interactions professionally.
• Experience with data entry and accuracy in recording information.
• Good communication skills and the ability to answer phones and respond to voicemails.

Responsibilities

• Greet patients professionally; share name, wait time, and delays.
• Maintain patient orders; resolve and document incomplete requisitions.
• Contact providers for missing/unclear orders or DX codes.
• Answer phones and check/respond to voicemails and faxes 3x daily.
• Call patients for recollects; follow up on faxes; audit fax files monthly.
• Check for orders in Atlas, EPIC, and fax file.
• Accept and log drop-off specimens; verify info and deliver to processing.
• Provide collection kits and instructions.
• Address patient questions; verify or create demographics in Atlas.
• Offer copy requests and promote My Labs Now.
• Post schedules/memos; take payments and assist others as needed.
• Request insurance card ready for phlebotomy.
• Arrange STAT transportation; record confirmation.
• Enter supply orders when requested.
• Follow all compliance, regulatory, and company policies.
• Assist with PSC reports and other duties as assigned.

Skills

Customer service

Data entry

Phone handling

Attention to detail

Education

High School Diploma or equivalent

Tools

Atlas

EPIC

Electronic ordering system

Job description

CompuNet Clinical Laboratories, LLC is seeking a Patient Service Center team member in Springboro, OH. This full-time, day-shift role focuses on welcoming patients, collecting information, and inputting data into the appropriate electronic ordering system.

You will greet patients, manage orders, and assist with questions while supporting smooth patient flow and accurate record-keeping. Weekend rotation may be required, depending on department needs.