Office Assistant

CompuNet Clinical Laboratories, LLC; Springboro (OH); Hybrid; USD 22.000 - 28.000; Vollzeit

Zusammenfassung

CompuNet Clinical Laboratories, LLC is seeking a Patient Service Center team member in Springboro, OH. This full-time, day-shift role focuses on welcoming patients, collecting information, and inputting data into the appropriate electronic ordering system.

You will greet patients, manage orders, and assist with questions while supporting smooth patient flow and accurate record-keeping. Weekend rotation may be required, depending on department needs.

Qualifikationen

• Must have strong customer service skills and the ability to manage patient interactions professionally.
• Experience with data entry and accuracy in recording information.
• Good communication skills and the ability to answer phones and respond to voicemails.

Aufgaben

• Greet patients professionally; share name, wait time, and delays.
• Maintain patient orders; resolve and document incomplete requisitions.
• Contact providers for missing/unclear orders or DX codes.
• Answer phones and check/respond to voicemails and faxes 3x daily.
• Call patients for recollects; follow up on faxes; audit fax files monthly.
• Check for orders in Atlas, EPIC, and fax file.
• Accept and log drop-off specimens; verify info and deliver to processing.
• Provide collection kits and instructions.
• Address patient questions; verify or create demographics in Atlas.
• Offer copy requests and promote My Labs Now.
• Post schedules/memos; take payments and assist others as needed.
• Request insurance card ready for phlebotomy.
• Arrange STAT transportation; record confirmation.
• Enter supply orders when requested.
• Follow all compliance, regulatory, and company policies.
• Assist with PSC reports and other duties as assigned.

Kenntnisse

Customer service

Data entry

Phone handling

Attention to detail

Ausbildung

High School Diploma or equivalent

Tools

Atlas

EPIC

Electronic ordering system

Jobbeschreibung

Located at our Patient Service Center (Springboro, OH)

Full-time Day Shift; Monday-Friday (7:30 AM-4:30 PM)

Position Summary

Promotes and practices prompt and courteous customer service at all times. Organizes patient flow. Collects and enters patient information into appropriate electronic ordering system.

Responsibilities

• Greet patients professionally; give name, wait time, and communicate delays.
• Maintain patient order; resolve and document incomplete requisitions.
• Contact providers for missing/unclear orders or DX codes.
• Answer phones and check/respond to voicemails and faxes 3x daily.
• Call patients for recollects; file or follow up on faxes; audit fax file monthly.
• Check for orders in Atlas, EPIC, and fax file.
• Accept and log drop-off specimens; verify info and deliver to processing.
• Provide collection kits and instructions.
• Address patient questions; verify or create demographics in Atlas.
• Offer copy requests and promote "My Labs Now."
• Post schedules/memos; take payments and assist others as needed.
• Request insurance card ready for phlebotomy.
• Arrange STAT transportation; record confirmation.
• Enter supply orders when requested.
• Follow all compliance, regulatory, and company policies.
• Assist with PSC reports and other duties as assigned.

Qualifications

• Must be a high school graduate or equivalent.
• Patient Service Center employees must have reliable transportation, valid driver's license, and cleaning driving record. Must maintain auto liability insurance in accordance with state law as well as meet and maintain CompuNet's corporate insurance carrier's auto liability standards.

Safety & Physical Demands

• Ability to organize and complete work in an efficient and timely manner.
• Good communication skills.
• Weekend rotation as scheduled per department policy.
• Possible exposure to chemical, biological and/or radioactive hazards.
• Exposure to biohazard substances and hazardous chemicals.
• Adherence to safety, ergonomic, and health policies.
• Compliance with PPE requirements in lab or biohazard areas.
• Completion of required safety training and health evaluations promptly.
• Proactive approach to identifying and addressing safety hazards, promoting safety awareness.