Patient Services Front Desk Specialist

CommonSpirit Health; Sacramento (CA); On-site; USD 42,000 - 50,000; Full time

Job summary

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients, handle calls, and manage scheduling in our California clinics. You will gather demographics and insurance information, verify eligibility, and distribute messages to appropriate staff.

Successful candidates will demonstrate empathy, strong communication, and efficient use of electronic practice management systems to support daily operations and patient care goals.

Qualifications

• Six (6) months’ experience in an outpatient setting as a Medical Office Receptionist preferred; or equivalent high-volume customer service experience; or six (6) months as Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation
• High School diploma or equivalent
• Excellent interpersonal, organizational, and customer service skills
• Keyboarding skills and the ability to utilize computer equipment and software

Responsibilities

• Greet patients, physicians and visitors as the first point of contact.
• Serve as primary phone contact for clinic calls and relay messages.
• Collect and update demographics and insurance information.
• Verify health plan eligibility and document patient information.
• Schedule appointments using the electronic practice management system.
• Support daily clinic operations with clerical duties.

Skills

Customer service

Phone etiquette

Interpersonal skills

Keyboarding

Office software

Education

High School diploma

Tools

Practice management software

Job description

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients, handle calls, and manage scheduling in our California clinics. You will gather demographics and insurance information, verify eligibility, and distribute messages to appropriate staff.

Successful candidates will demonstrate empathy, strong communication, and efficient use of electronic practice management systems to support daily operations and patient care goals.