Patient Services Phone Concierge

CommonSpirit Health; Rancho Cordova (CA); On-site; USD 48,712,000 - 63,039,000; Full time

Job summary

Dignity Health Medical Foundation in California seeks a Phone Receptionist to serve as the first point of contact for patients, physicians, and staff. You will manage incoming calls, collect demographic and insurance information, verify eligibility, take messages, and schedule appointments using our electronic system.

The role requires excellent communication, a professional phone demeanor, and strong organizational skills.

Qualifications

• High school diploma or GED required at hire.
• Experience in outpatient setting as a Medical Office Phone Receptionist preferred.
• Experience in high-volume customer service roles also acceptable.
• Experience as Health Information Associate within Dignity Health Medical Foundation preferred.

Responsibilities

• Manage incoming calls for patients, physicians, and staff.
• Collect/update demographic and insurance information; verify eligibility.
• Take messages and schedule appointments via electronic system.

Skills

Communication

Customer service

Phone etiquette

Organizational skills

Education

High School Graduate General Studies

High School GED General Studies

Tools

Multi-line phones/ACD phones

Job description

Dignity Health Medical Foundation in California seeks a Phone Receptionist to serve as the first point of contact for patients, physicians, and staff. You will manage incoming calls, collect demographic and insurance information, verify eligibility, take messages, and schedule appointments using our electronic system.

The role requires excellent communication, a professional phone demeanor, and strong organizational skills.