Patient Experience Front Desk Specialist

Lifestance-Health; Mount Laurel Township (NJ); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short-term disability

Long-term disability

Life insurance

401k retirement savings with employer

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Mount Laurel, New Jersey, is seeking a full-time Medical Office/Front Desk role responsible for managing front office daily activities, ensuring first-class customer service for in-person and telehealth patients and clinicians.

You will greet patients, verify insurance, collect co-pays, coordinate schedules, and support clinicians with administrative tasks while maintaining HIPAA compliance and a positive LFST culture.

Qualifications

• High School diploma or equivalent required; healthcare ops 1+ year preferred.
• Proficiency with Microsoft Office and EMR systems.
• Strong communication and customer service skills; HIPAA compliant.

Responsibilities

• Manage front desk operations and patient intake, ensuring quality service.
• Assist patients with telehealth access, payments, and scheduling.
• Coordinate with clinicians and staff to maintain appointment accuracy and paperwork.

Skills

Multitasking

Teamwork

Communication

MS Office & EMRs

HIPAA compliance

Education

High School Diploma or equivalent

Associate/Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health in Mount Laurel, New Jersey, is seeking a full-time Medical Office/Front Desk role responsible for managing front office daily activities, ensuring first-class customer service for in-person and telehealth patients and clinicians.

You will greet patients, verify insurance, collect co-pays, coordinate schedules, and support clinicians with administrative tasks while maintaining HIPAA compliance and a positive LFST culture.