Patient Services Front Desk Specialist

Novant Health Physical Therapy (Formerly Progressive Physical Therapy); Bluffton (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403(b) with match

PTO

PSLF eligibility

HSA/FSA

UpToDate subscription

Disability insurance

Life insurance

Job summary

Novant Health Urgent Care is seeking a Patient Services Representative at the Bluffton center to greet patients, assist with forms, verify demographics, and collect co-pays. You will enter charges and help with scheduling while maintaining a welcoming front desk area in a busy clinic environment.

The role requires strong communication, basic computer skills, and the ability to work a 12-hour shift, including weekends, with potential travel to other centers as needed.

Qualifications

• Customer service experience required.
• Medical terminology knowledge preferred.
• Proficient computer and data entry skills.
• Clear verbal and written communication abilities.

Responsibilities

• Greet patients and assist with paperwork and sign-in.
• Verify patient demographics and insurance information.
• Enter charges into the system and collect co-payments as needed.
• Answer phone calls and schedule appointments.
• Keep front desk area clean and organized.
• Refer patients to the billing department when needed.
• Support daily balancing and basic banking tasks.

Skills

Customer service

Medical terminology

Computer skills

Verbal communication

Written communication

Education

High school diploma

Job description

Novant Health Urgent Care is seeking a Patient Services Representative at the Bluffton center to greet patients, assist with forms, verify demographics, and collect co-pays. You will enter charges and help with scheduling while maintaining a welcoming front desk area in a busy clinic environment.

The role requires strong communication, basic computer skills, and the ability to work a 12-hour shift, including weekends, with potential travel to other centers as needed.