Patient Services Front Desk & Scheduling Specialist

shm; Livingston (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

shm is seeking a friendly, detail-oriented Office Assistant to support our Livingston, NJ health network. You will greet patients, register them, process payments, verify insurance, and coordinate appointments with clinicians. The role requires clear English communication and strong customer service in a fast-paced medical setting.

Responsibilities include managing patient flow, handling calls, and ensuring accurate data in the EHR. Some travel to satellite locations may be required as needed.

Qualifications

• High School Diploma or GED required; Associate Degree preferred.
• Excellent customer service and communication skills in English.
• Ability to organize multiple tasks in a fast-paced medical office.
• Basic computer skills; familiarity with EHR/Practice Management Systems preferred.

Responsibilities

• Greet visitors, patients and families in a friendly, professional manner.
• Manage patient registration flow and maintain efficient patient movement.
• Answer phones, route calls, and take accurate messages with proper etiquette.
• Inform patients of delays and assist with comfort while waiting.
• Process self-pay and insurance payments; reconcile daily deposits and billing slips.
• Scan insurance cards, perform verifications, update patient records and demographics.
• Schedule appointments, confirm future visits, and manage waitlists as needed.
• Handle referrals, pre-authorizations, and orders with appropriate workflow.
• Support staff and clinicians as needed; communicate issues to supervisor promptly.
• Perform general clerical duties and adapt to multiple office locations.

Education

High School Diploma or GED

Associate Degree preferred

Excellent customer service skills

English communication (oral & written)

Ability to organize and multitask

Basic proficiency in computer use

Experience with EHR / Practice Management Systems

Job description

shm is seeking a friendly, detail-oriented Office Assistant to support our Livingston, NJ health network. You will greet patients, register them, process payments, verify insurance, and coordinate appointments with clinicians. The role requires clear English communication and strong customer service in a fast-paced medical setting.

Responsibilities include managing patient flow, handling calls, and ensuring accurate data in the EHR. Some travel to satellite locations may be required as needed.