Patient Services Front Desk & Scheduling Specialist

Duly Health and Care; Colorado; On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

401(k) match

Volunteer time off

Life and disability insurance

Health benefits

Parental leave

Adoption and surrogacy assistance

Job summary

Duly Health and Care in Colorado is seeking a Patient Service Representative to greet patients, check in/out, schedule appointments, collect co-pays, and route inquiries. You will work across EPIC and other systems to maintain accurate demographics and insurance details.

This full-time role requires strong communication, confidentiality, and the ability to travel to other sites as needed. A high school diploma and 1 year of medical office experience are preferred.

Qualifications

• High School diploma or equivalent.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Prior receptionist/front desk experience strongly preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Greets patients during check-in, check-out, and appointment scheduling.
• Maintains lobby cleanliness and patient comfort.
• Coordinates provider schedules and optimizes appointment availability.
• Updates patient demographics and verifies insurance details in EPIC.
• Collects copayments, issues receipts, and reconciles transactions.
• Answers a multi-line phone system and takes messages.
• Informs patients about clinical personnel and services.
• Schedules follow-up and referral appointments as needed.
• Participates in daily/weekly team huddles and shares updates.
• Monitors dashboards for scheduling, access, and patient satisfaction metrics.
• Maintains HIPAA confidentiality in all interactions and documentation.

Skills

Customer service

EPIC EMR

Phone skills

Appointment scheduling

Insurance verification

Education

High school diploma

Tools

EPIC

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Duly Health and Care in Colorado is seeking a Patient Service Representative to greet patients, check in/out, schedule appointments, collect co-pays, and route inquiries. You will work across EPIC and other systems to maintain accurate demographics and insurance details.

This full-time role requires strong communication, confidentiality, and the ability to travel to other sites as needed. A high school diploma and 1 year of medical office experience are preferred.