Patient Services Front Desk & Scheduling Coordinator

Intermountain Centers; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Intermountain Centers in Tucson Health Home is seeking a Medical Receptionist to manage administrative tasks for the medical staff. The role includes greeting members, scheduling appointments, maintaining the reception area, and handling confidential information in line with HIPAA policies.

The position requires 2–4 years of office experience, including public contact, and a High School Diploma or GED. Proficiency in organizing files, inventory, and customer service is essential for smooth

Qualifications

• Education – High School Diploma/GED Required
• Experience – 2-4 years of office experience, including working with the public, required; medical office experience preferred.

Responsibilities

• Greets members and visitors in person, or by telephone, answering or referring their inquiries.
• Schedules appointments in person, or by telephone.
• Assists with keeping members’ appointments on schedule by notifying staff of member’s arrival.
• Provides customer service by answering members’ questions; conducts interactions in a confidential, courteous, professional and timely manner.
• Maintains the reception area, keeping it organized and tidy.
• Routinely checks with nursing staff to provide assistance with certified mail, copying, faxes, chart retrieval, etc.
• Maintains office equipment. Performs inventory control and orders supplies.
• Gathers information on community resources for medical staff.
• Adheres to Health Insurance Portability and Accountability Act (HIPAA) of 1996.
• Develops, maintains and updates files, logs, manuals and handbooks for medical staff.
• Maintains an approved schedule, and acceptable level of attendance.
• Performs other duties as assigned or necessary as they relate to the general nature of position.

Skills

Customer service

Communication

Education

High School Diploma/GED

Job description

Intermountain Centers in Tucson Health Home is seeking a Medical Receptionist to manage administrative tasks for the medical staff. The role includes greeting members, scheduling appointments, maintaining the reception area, and handling confidential information in line with HIPAA policies.

The position requires 2–4 years of office experience, including public contact, and a High School Diploma or GED. Proficiency in organizing files, inventory, and customer service is essential for smooth