Patient Scheduling Coordinator — Growth & Benefits

Northwest Healthcare; Tucson (AZ); On-site; USD 34,000 - 45,000; Full time

Job summary

Northwest Healthcare in Tucson, AZ is seeking a Scheduling Clerk to coordinate patient appointments and support a smooth patient experience. You will work with providers and administrative teams to book consultations, tests, procedures, and follow-ups, while maintaining accurate scheduling records.

The ideal candidate has 0-2 years in medical scheduling or front desk roles, an associate degree or certificate, and strong communication skills. Knowledge of EMR systems and HIPAA is important.

Qualifications

• Associate degree or certification in Healthcare Administration, Medical Office Administration, or related field preferred.
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred.
• 0-2 years of experience with EMR systems, scheduling software, or medical front desk operations preferred.

Responsibilities

• Schedules patient appointments for consultations, tests, procedures, and follow-ups.
• Notifies patients of appointment confirmations, cancellations, or reschedules.
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
• Manages scheduling conflicts, ensuring resources are allocated without overlaps.
• Provides general administrative support, including answering calls, filing documents, and related paperwork.
• Assists with patient check-in and registration, providing necessary instructions.
• Communicates with physicians, nurses, and other medical staff to align with clinical priorities.
• Generates scheduling reports and tracks cancellations and trends for process improvements.
• Performs other duties as assigned and maintains reliable attendance.

Skills

Customer service

Communication

Organization

HIPAA knowledge

Education

Associate degree or certification in Healthcare Administration / Medical Office Administration

Tools

EMR systems

Scheduling software

Office applications

Job description

Northwest Healthcare in Tucson, AZ is seeking a Scheduling Clerk to coordinate patient appointments and support a smooth patient experience. You will work with providers and administrative teams to book consultations, tests, procedures, and follow-ups, while maintaining accurate scheduling records.

The ideal candidate has 0-2 years in medical scheduling or front desk roles, an associate degree or certificate, and strong communication skills. Knowledge of EMR systems and HIPAA is important.