Patient Services Front Desk Coordinator

Caring Health Center; Springfield (MA); On-site; USD 26,000 - 33,000; Full time

Job summary

Caring Health Center in Springfield, MA is seeking a front office receptionist to manage phone calls, triage messages, schedule appointments, and maintain patient records in a busy clinic.

The role requires a high school diploma, computer literacy, and strong communication in English; bilingual interpretation support may be available. The position emphasizes professionalism and confidentiality in daily operations.

Qualifications

• High school diploma required or equivalent.
• Experience with switchboard/reception in a fast-paced office is preferred.
• Capable and articulate in conversational English.

Responsibilities

• Receive and forward incoming calls to appropriate departments in a friendly manner.
• Refer sick calls to nursing staff for triage.
• Take and document messages in the electronic health record system.
• Schedule medical appointments with patient demographics and interpreter needs.
• Maintain confidential patient information and professional appearance.

Skills

Communication

Computer literacy

Interpersonal skills

Education

High school diploma

Tools

Switchboard

Electronic health record (EHR)

Job description

Caring Health Center in Springfield, MA is seeking a front office receptionist to manage phone calls, triage messages, schedule appointments, and maintain patient records in a busy clinic.

The role requires a high school diploma, computer literacy, and strong communication in English; bilingual interpretation support may be available. The position emphasizes professionalism and confidentiality in daily operations.