Patient Services Front Desk Coordinator

Planned Parenthood; San Jose (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Benefits after 30 days

Paid Time Off accrues immediately

Holidays

Job summary

Planned Parenthood in Jacksonville, FL, seeks an experienced Front Desk Coordinator to join our Patient Services team. You will support daily front desk operations, verify insurance, collect co-pays, and ensure a smooth patient flow while maintaining high revenue-cycle standards.

The role requires strong organizational and communication skills, knowledge of CPT and ICD-10, and a commitment to reproductive health. You will train staff and help create a welcoming patient experience.

Qualifications

• High School Diploma or GED required.
• Minimum of two (2) years of experience in an outpatient medical office with direct responsibility for insurance verification and patient financial processes.
• Required working knowledge of CPT coding, ICD-10 diagnosis coding, and medical pre-certification and prior authorization protocols.
• Experience with insurance plans including co-pays, deductibles, coinsurance, COBRA, referrals, and authorizations.
• Previous healthcare front desk leadership or coordination experience required.
• Strong understanding of and commitment to reproductive rights and the mission of Planned Parenthood.
• Excellent organizational, communication, and decision-making skills.
• Ability to function appropriately in sensitive situations.
• Comfortable discussing sexuality, contraception, sexually transmitted diseases, and pregnancy options.
• Previous experience with Microsoft Office preferred.
• BLS certification may be required depending on assignment.

Responsibilities

• Coordinate daily front desk operations including opening and closing procedures, check-in, check-out, and patient flow.
• Ensure financial and insurance information is entered accurately and in compliance with affiliate and revenue cycle standards.
• Complete real-time eligibility and insurance coverage verification prior to patient visits and collect appropriate co-pays and deductibles at time of service.
• Confirm providers are credentialed with patient insurance plans prior to scheduled visits.
• Manage daily front desk claims-related activities to support revenue cycle goals.
• Serve as a resource for front desk staff regarding billing, insurance, and workflow questions.
• Train and support front desk staff including onboarding, development, and performance accountability.
• Ensure InBasket tasks and message pools are completed daily.
• Provide exceptional customer service and utilize the REACT Service Recovery model when issues arise.
• Maintain a clean, organized, and welcoming waiting area throughout the day.
• Support patient experience goals including Press Ganey outcomes and TCPC standards.
• Participate in staff meetings, trainings, compliance activities, and other duties as assigned.
• Work evenings, weekends, and at other health centers as business needs require.

Skills

Insurance verification

Patient financial processes

CPT coding

ICD-10 coding

Medical pre-certification

Prior authorization

Microsoft Office

BLS certification

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Planned Parenthood in Jacksonville, FL, seeks an experienced Front Desk Coordinator to join our Patient Services team. You will support daily front desk operations, verify insurance, collect co-pays, and ensure a smooth patient flow while maintaining high revenue-cycle standards.

The role requires strong organizational and communication skills, knowledge of CPT and ICD-10, and a commitment to reproductive health. You will train staff and help create a welcoming patient experience.