Clinic Care Coordinator

Mass General Brigham; Newburyport (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional发展

Job summary

Mass General Brigham in North Shore, MA, is seeking a Clinic/Practice Assistant to join our team onsite. You will greet patients, assist with check-in/out, and help patients navigate appointments to ensure a smooth patient care experience.

You will schedule appointments, maintain patient information, coordinate calls and messages, and support documentation, forms, and payments as needed. This role supports multiple specialties and emphasizes teamwork with providers and clinical staff.

Qualifications

• High school diploma or equivalent
• 0–1 year of healthcare office experience
• Basic proficiency with Microsoft Office applications
• Strong organizational, communication, and customer service skills
• Attention to detail and the ability to manage multiple priorities in a fast-paced environment
• Comfort communicating with patients, handling phone inquiries, and following established procedures

Responsibilities

• Create a welcoming patient experience by greeting patients, answering questions, and assisting with check-in and check-out.
• Keep care organized and accessible by scheduling appointments, coordinating patient information, and maintaining accurate records.
• Connect patients with the right resources by answering calls, routing messages, and helping coordinate requests related to prescriptions, test results, referrals, and prior authorizations.
• Support efficient clinic operations by managing documents, processing forms and payments as needed, and maintaining schedules and records.
• Partner with your team to help providers and clinical staff deliver a smooth, coordinated patient experience.
• Assist with specialty-specific needs such as surgical scheduling and other administrative responsibilities, depending on the practice.

Skills

High school diploma or equivalent

0–1 year healthcare office experience

Microsoft Office

Strong organizational skills

Customer service skills

Attention to detail

Tools

Microsoft Office

Job description

Mass General Brigham in North Shore, MA, is seeking a Clinic/Practice Assistant to join our team onsite. You will greet patients, assist with check-in/out, and help patients navigate appointments to ensure a smooth patient care experience.

You will schedule appointments, maintain patient information, coordinate calls and messages, and support documentation, forms, and payments as needed. This role supports multiple specialties and emphasizes teamwork with providers and clinical staff.