Internal Medicine Clinic Front Desk Coordinator

North Shore Physicians Group, Inc.; Andover (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time Practice Assistant to join the front desk team in our Internal Medicine suite. This onsite role runs Monday–Friday from 8:30 AM to 5:00 PM at 323 Lowell Street, Andover, MA.

The position combines administrative and clinical duties to support efficient patient care, including scheduling, check-in/out, billing, and record management. A strong customer-service mindset and the ability to multi-task are essential.

Qualifications

• High School Diploma or Equivalent required.
• Office experience 2-3 years required.
• Bilingual (Spanish/English) preferred.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Skills

Customer service

Multi-tasking

Prioritization

Bilingual (Spanish/English)

Education

High School Diploma or Equivalent

Job description

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time Practice Assistant to join the front desk team in our Internal Medicine suite. This onsite role runs Monday–Friday from 8:30 AM to 5:00 PM at 323 Lowell Street, Andover, MA.

The position combines administrative and clinical duties to support efficient patient care, including scheduling, check-in/out, billing, and record management. A strong customer-service mindset and the ability to multi-task are essential.