Patient Services Front Desk Coordinator

Trinity Health; Minot (ND); On-site; USD 23,000 - 33,000; Full time

Job summary

Trinity Health is seeking an Office Assistant to support daily front-office operations at Trinity Health Hospital Campus & Medical District in Minot, ND. You will greet patients, collect payments, schedule appointments, and route calls while upholding a high standard of customer service.

In this role you will maintain organized records, assist staff across reception areas, and ensure privacy and confidentiality in all interactions.

Qualifications

• Customer service experience or training, minimum six months.
• Clerical/office experience preferred.
• Medical terminology knowledge preferred.
• Experience with computer appointment software preferred.

Responsibilities

• Greet and register patients, verify required information, and process payments in accordance with clinic procedures.
• Schedule, update, and coordinate patient appointments using electronic scheduling systems to support timely and efficient clinic access.
• Answer and triage incoming calls, route messages appropriately, and provide clear, courteous communication to patients and staff.
• Maintain organized front office operations by preparing forms, updating records, managing incoming documents, and supporting daily administrative tasks.
• Protect patient confidentiality by handling sensitive information in compliance with privacy and organizational policies.
• Provide cross coverage in other reception or clinic areas to support continuity of operations during staff absences or high volume periods.

Skills

Customer service

Multitasking

Communication

Education

HS Diploma or GED

Tools

Electronic scheduling systems

Job description

Trinity Health is seeking an Office Assistant to support daily front-office operations at Trinity Health Hospital Campus & Medical District in Minot, ND. You will greet patients, collect payments, schedule appointments, and route calls while upholding a high standard of customer service.

In this role you will maintain organized records, assist staff across reception areas, and ensure privacy and confidentiality in all interactions.