Clinic Front Desk & Patient Services Associate

Trinity Health; Minot (ND); On-site; USD 32,000 - 38,000; Full time

Job summary

Trinity Health in Minot, ND is seeking an Office Assistant to support daily front-office operations within the clinic setting. You will greet patients, coordinate registration and scheduling, answer calls, collect payments, and uphold high customer service standards.

Collaborating with clinical and administrative staff, you will keep records organized, support clear communication, and adapt to changing clinic needs.

Responsibilities

• Greet and register patients, verify required information, and process payments in accordance with clinic procedures.
• Schedule, update, and coordinate patient appointments using electronic scheduling systems to support timely and efficient clinic access.
• Answer and triage incoming calls, route messages appropriately, and provide clear, courteous communication to patients and staff.
• Maintain organized front office operations by preparing forms, updating records, managing incoming documents, and supporting daily administrative tasks.
• Protect patient confidentiality by handling sensitive information in compliance with privacy and organizational policies.
• Provide cross coverage in other reception or clinic areas to support continuity of operations during staff absences or high volume periods.

Job description

Trinity Health in Minot, ND is seeking an Office Assistant to support daily front-office operations within the clinic setting. You will greet patients, coordinate registration and scheduling, answer calls, collect payments, and uphold high customer service standards.

Collaborating with clinical and administrative staff, you will keep records organized, support clear communication, and adapt to changing clinic needs.